RightNow Technologies has gone deep with contact center functionality in November 08, the latest quarterly update of its flagship Software as a Service CRM application. The new version builds on ...

Salesforce expands Agentforce 360 with new AI features to close context gap for agents. Partners can now develop own products ...

Altitude Software and Spanlink Communications today announced a partnership that enables Spanlink to resell Altitude's agent script development tools and unified desktop solution. These offerings ...

If you were looking forward to Quentin Tarantino’s next venture following Django Unchained, you may have to wait a bit longer. The veteran director, whose other credits include Kill Bill Vo1. 1 & 2 ...

The NFL is in a different world than the one you and I live in, hence the phrase "league year." That is how the NFL notes the start of the 2017 season and the end of the 2016 season, and the new ...

Initially, these scripts were designed to help agents maintain compliance and drive calls to a successful resolution. However, rule-based scripts for virtual agents at scale can be too limiting and ...

With “I Am Legend,” “Fast & Furious” and “The Green Hornet” all under his belt — regardless of what you might think of those films — it’s undeniable that Neal Moritz knows how to make successful ...

EXCLUSIVE: After spending 17 years at CAA and the last three at ICM, David Styne is leaving the agency business to focus on a new career as a screenwriter. This comes after he made a sale on the first ...

The Secret Agent, written and directed be Kleber Mendonca Filho and starring Wagner Moura, is Brazil's 2026 Oscar entry.

Social agents increasingly operate across text, images, audio, and video, enabling richer interaction and more convincing ...