Conversation is a lot like art. It is one of those uniquely human experiences that distills so much complexity and exhibits such infinite variety that it verges on the indefinable. Unlike art, however ...

In a previous post, 10 steps were outlined on how to have a difficult conversation. Before actually having the conversation, a lot of work needs to go into preparing for the conversation. Specifically ...

“I have tried everything, and Peter is still not doing what I need him to do. If this continues, I will have to fire him,” sighed Steve, a senior leader in a technology company. A fly on the wall ...